Privacy policy

Privacy Policy

Sārloh, holds the utmost respect for the intricate tapestry of trust our patrons weave with us. Bound by the Privacy Act 1988, the Australian Privacy Principles, and complementary codes, our commitment lies in the preservation of the sanctity of your personal narrative.

 

The Essence of Our Privacy Practices

At the heart of our policy is the assurance that your personal information, once shared with us, remains both valued and safeguarded. Herein lies our philosophy on the collection, utilization, and safeguarding of your personal data. Furthermore, it elucidates your rights, allowing you access to this information and channels to address concerns, should they arise.

 

The Mosaic of Personal Information

By definition under the Act, personal information encompasses details or opinions regarding an identified or identifiable individual. Regardless of its veracity or form, this data serves to shape our interactions and offerings to you.

Our tapestry of services, from curating unique experiences to the very act of product delivery, is woven with the threads of your personal information. These threads include:

Establishing and enriching communication with our patrons.

Crafting bespoke experiences through products, offers, promotions, and special events.

Processing and ensuring the safe voyage of your purchases.

Addressing queries, facilitating returns, and cherishing feedback for a brighter tomorrow.

Your choice to not entwine your information may lead to limitations in our offerings.

Should you wish to break away from our communications regarding products or events, please let your intentions be known by reaching out through the details provided later.

Our narrative with you primarily unfolds through the information you share, encompassing:

Contact nuances, including name, date of birth, professional affiliations, email, and phone number.

Chronicles of your orders and acquisitions.

 

Financial intricacies.

Reviews, insights, and shared tales of our offerings.

Engagements in our promotions or special festivities.

This story may emerge through various avenues such as our website, direct interactions, participation in promotions, or engagements on platforms like Instagram and Facebook.

 

The Ethos of Utilization and Disclosure

The sanctity of your personal tales is paramount. Sārloh commits to using your information only within the realms of legality. This entails using data for its original purpose or closely related aims.

Ensuring the haven-like safety of your information, we employ restricted access. However, to weave the story you desire, certain characters, like agents, service providers, or third-party facilitators, may momentarily step into our narrative.

When stories cross borders – like when an overseas delivery beckons – your contact details might be shared with international couriers.

 

Your Story's Continuity and Edits

Your access to the stories we hold about you is a right we uphold. Should edits or updates beckon, or should you wish certain tales to fade, connect with us through the details shared below.

While accessing your tales comes at no cost, delving deeper might entail a minimal fee, reflecting our efforts. Some tales, however, might remain veiled due to privacy, legalities, or overarching regulations. Denials come with a reasoned echo.

 

Digital Footprints on Our Domain

Venturing onto our website leaves behind digital footprints, or cookies. These can be managed via your browser settings, though altering them might limit your experience.

For the woven rules of our online realm, refer to our terms and conditions.

Reach Out

To weave new tales, make edits, or seek clarity, communicate with:

Sārloh (Christine & Sid) sales@sarloh.com.au

 

Echoes of Concern

Should our practices seem misaligned with our promises, the Act, or the APPs, voice your concerns through our contact details. Our endeavor remains to harmonize concerns swiftly. Alternatively, the Office of the Australian Information Commissioner awaits at www.oaic.gov.au/privacy/privacy-complaints.

This policy remains an evolving tapestry, with the last stitch added in November 2023.